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Live support
An AI assistant, the answers from the help center and the documentation, and a person when you need one.
Service statusChecking…Open the status pageLive support
NeoRank AI answers right away, day and night, from the help center and the documentation. It is an AI assistant: it sees neither your account nor your sites.
- Hi! I'm NeoRank AI, the support AI assistant. Ask me about NeoRank: connecting Google, AI visibility, the technical audit, plans, the API… To reach a person, use “Talk to a human”.
Quick help
The most requested guides, in your language.
- Getting startedCreate an account, add a site, run a first NeoRank analysis, connect Search Console and GA4, then track your first AI prompts.
- Connect Google (GSC, GA4)Connect Google Search Console, GA4 and Google Ads read-only, what is synced and how often, and the real state of other integrations (Business Profile…).
- AI visibilityThe AI visibility view step by step: track a prompt, run an observation, read the engine tiles, “AI-ready”, sentiment and the resolution panel.
- Technical auditHow the NeoRank Engine crawls your site, the list of audit checks, how the health score is computed and how to fix then verify.
- Billing and plansHow NeoRank plans work: what sets the free plan apart, monthly quotas, payment through Stripe, changing plan and cancelling.
- API and MCPYour NeoRank data by API key: the read-only REST API v1, the remote MCP server for AI assistants, plans, limits and errors.
- Auto-Fix — coming soonNot available yet: NeoRank does not apply any fix to your site today. The guide describes how it will work.
- Status pageLive availability of each component, incidents and methodology.
- FAQ and help searchEvery dashboard page explained, with a searchable FAQ.
- Documentation indexEvery guide: SEO, AEO, GEO, features, account and plan.
How requests are handled
Response time by plan
- Free — Documentation, help centre and Neo AI in the app. No personal support.
- SEO — Email support from the /support page, reply within 1 business day.
- SEO + AI — Email support from the /support page, reply within 1 business day.
- Growth — Priority email support, reply within 1 business day.
- Pro — Priority support within 1 business day, plus a 30-min onboarding call to connect Google. Automatic fixes: coming soon.
- Agency — Priority support within 4 business hours, onboarding call, and help setting up client workspaces.
- Enterprise — Named contact, response time set in your contract, and assisted connector setup (GitHub, Cloudflare…).
Times are counted in business days and hours.
Getting helped quickly
- The exact URL where the problem occurs.
- The identifier of the analysis concerned, visible in the results page address.
- What you expected and what you got.
- The approximate time, with your timezone.
Write to hello@neorank.ai.
Talk to a human
The assistant isn't enough? Write to us: your request goes to the right address for its topic.